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FEATURES IN SERVER FACILITY FOR SPEED
RELIABILITY AND SECURITY
 Our
current standardized server design is built in-house by our
own systems engineers and network staff. We use the same
high-quality components, from motherboards to SCSI hard drives
to network interface cards, which are currently available in
the industry. This standardization allows for quick research
and development of more capable, higher performance systems
design and implementation, which minimizes downtime due to the
level of spare emergency components stored in our facility.
We
don't waste time
figuring out the "why" of a failed system, until
after we have analyzed the situation and returned the hardware
to an online state, which minimizes our downtime. This allows
us to have the capability of returning a failed system to its
online production state within 90 minutes, of systems
failure recognition. This also allows faster development times
for new enhanced products and services, from inception to
delivery, for all of our clients through the use of a CVS
(current versioning system) tree, to update all new utilities
and services we provide our clients with simultaneously.
 UNIX
operating system that maximizes uptime and system
performance levels which far surpass our expectations in
their design and implementation. This allows for maximum
current and future growth planning capabilities, while
maintaining plenty of resources available to stabilize system
performance and efficiency.
UNIX
is the OS of preference for many of the most highly trafficked
sites on the Internet today, including: Altavista, Hotmail,
YAHOO!, and LinkExchange.
Walnut
Creek CDROM runs its FTP server, which is the world's
largest and busiest, on Unix. The Walnut Creek server
downloads 750GB a day and can maintain 3,600 simultaneous
connections on a single 200 MHz Pentium Pro machine with 1GB
RAM and 500GB of RAID storage.
We
also currently offer a Windows 2000 based hosting service that
includes Windows Windows2000 and all the Service Packs
applied. This service also includes IIS, ColdFusion
capabilities, and ASP or Active Server Pages.
 Our
Network and Systems Security is taken very seriously. Our
systems have daily security reviews and are monitored
24 hours a day. Our current Security Policies and Acceptable Usage Policy
exist for the sole purpose of our customers and high
performance of our systems. The policies are enforced on a
system wide basis and we take them very seriously so as to
protect you, our client, and the integrity of your data. We
treat your data as proprietary information and have designed
and implemented our security policies around this theory.
Our
systems undergo rigorous security checks, and have all the
latest official security patches and enhancements currently
available, along with a few internal modifications to further
enhance our systems' security. We have a highly trained
security staff that monitors our systems and networks, and
reviews the newest security issues that arise on a daily
basis. We do this to maintain our integrity in the industry so
you can feel rest assured that we are completely confident in
our system and network design.
Our
network is maintained 24 hours a day, 365 days a year, with
in-house support staff that maintain 24 hour access to the
site. We have 4 Systems/Network personnel that are on-call and
available 24 hours a day, 7 days a week, in rotating
schedules, to maximize emergency response and minimize
systems/network downtime. Our systems are monitored for
connectivity and availability every second of the day. We have
our own CERT (Computer Emergency Response Team) making for
extremely careful analysis and excellent response times to
maintain systems availability and uptime.
 Our systems are designed to be the highest
performing in design and capability, We have selected the most
stable Operating System, for our environment. It currently has
the most stable, robust TCP/IP stack available and is designed
around stability and performance under high loads. Our systems
are designed with performance and scalability in mind. This
makes it almost effortless to update, upgrade, and replace
failed system components if necessary.
 Complete backups of all customers current
data are conducted on a nightly basis and CRC checked for
integrity and completeness. This means that we keep a magnetic
tape back-up of all your data once a day to minimize loss due
to systems failure, which enables us to do a complete restore
with the correct integrity of your current data. We also do a
complete systems backup once a week and on days that we have
made major changes to any of our production systems so that we
can maintain a proper high performance working image, in case
of systems failure. We also maintain a rotating tape library
and keep complete current copies off-site in case of fire. Our
internal tape library is stored in a fireproof safe to prevent
destruction due to fire.
We
have the best UPS system available so as to maintain continual
clean power to the Network Operations Center in case of
failure by the local utility company due to inclement weather,
or circumstances beyond their control.
We have, on site and available, a complete
turn-key fail over gas generated back-up system connected to
the power grid of the Network Operations Center in case of
complete and total power failure. This system is tested
quarterly for availability.
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